The full terms and conditions of the Service are contained in the Standard Terms and in other documents referred to in the Standard Terms, such as the details of your Plan, any application or agreement forms you sign, and any other terms or conditions to which You agree. Your agreement is binding on You. Capitalised terms used in this summary that are not otherwise defined in this summary are defined in the Standard Terms.
We will generate a due date for payment of Your Bill. The due date will be at least 14 days after the date Your bill is sent to You via email. You must pay each bill in full by the due date nominated by Us on the bill. Your bill will indicate the ways in which You are able to pay. Depending on Your scheduled Plan, Direct Debit may be the default billing option.
● You accept verbally or in writing the terms and conditions set out in Your agreement; or
● You are first connected to Express Telecommunications.
Your agreement ends at the earlier of when:
● it is terminated by Us or You in accordance with Your Agreement; or
● The expiry of Your Commitment Period (if applicable) and subsequent termination or disconnection by You
We may immediately (and without first giving you notice) terminate Your agreement (or suspend The Service or any feature of it) in a number of cases, including (i) if You fail to pay Us the Charges (after We have sent You a notice); (ii) You are otherwise in material breach which You fail to correct within 7 days after We request; and (iii) if We believe You are using the Service to commit unauthorised or unlawful activities.
You may terminate Your agreement at any time by giving Us notice. Termination of Your agreement will be effective once You pay Us all amount You owe Us under Your agreement. If Your agreement is terminated (either by You or Us) during the Commitment Period of Your Plan, there will be consequences under Your agreement including an obligation to pay Us an Early Termination Payment as specified in Your Plan. However, you will have a right to end Your agreement during any Commitment Period without paying an Early Termination Payment if we seriously breach the agreement or if we make a variation to the terms of Your Agreement or the characteristics of the Service that has more than a minor detrimental impact on you.
Other circumstances in which You and We are entitled to terminate Your agreement, and the consequences of Your agreement ending, are set out in the Standard Terms.
Express Telecommunication’s Complaint Handling Policy is also available by calling Customer Care. Where You are dissatisfied with the outcome of a complaint that You have raised with Express Telecommunications You may take the matter to the Telecommunications Industry Ombudsmen (TIO), The Office of Fair Trading (OFT) in Your State/Territory, and/or in the case of a privacy complaint, the office of the Federal Privacy Commissioner. The TIO deals with complaints that You have not been able to resolve with US. The OFT can provide You with information on Your rights and assistance with resolving disputes with Us.